Privacy Policy
This Privacy Policy describes how LocalUrgentPro (“we,” “us,” “our”) handles information when you use our homeowner resources and regional service-inquiry forms. We are not the licensed contractor who performs on-site work. You can use the guides and planning tools without submitting an inquiry.
This notice explains the site’s data practices. It is not legal advice and does not limit rights provided by applicable law.
1. Who we are
LocalUrgentPro publishes homeowner information and tools and accepts service inquiries. If an independent provider follows up, licensing, pricing, warranties, and workmanship are matters to confirm directly with that provider. A listed region does not establish active provider coverage.
Operator: Kestervale LLC, publisher of LocalUrgentPro. Privacy contact: support@localurgentpro.com.
2. Information we collect
Information you provide
- Name, phone number, ZIP/postal code, city/state
- Job description, urgency, photos or other details you submit
- Consent records (form checkboxes, timestamps, page URL)
- Email if you provide it
Information collected automatically
- IP address, approximate location derived from IP or ZIP
- Browser type, device type, referring URL, pages viewed
- Date/time of visit and form submission
- Security and anti-spam signals (for example honeypot fields)
We do not require an account to submit a match request. We do not intentionally collect government ID numbers, payment card data, or precise GPS unless you type it into a free-text field.
3. How we use information
- To route your request to local service providers who cover your ZIP and want the job
- To contact you about your request (phone, SMS, or email)
- To operate, secure, debug, and improve the Services
- To prevent fraud, abuse, and illegal use
- To comply with law, enforce our terms, and keep records of consent
- To produce aggregated, de-identified statistics (not used to identify you)
4. How we share information
When you submit a form, we may share your request details with one or more independent local contractors, networks, or call-center partners so they can follow up. Those businesses become separate controllers of the data they receive and have their own practices.
We may also share information with hosting, email/SMS, and security vendors who process data on our instructions; professional advisors when reasonably necessary; authorities when required by law; and a successor if we sell or reorganize the business.
Service inquiries may be shared with independent providers for follow-up as described in this policy. Availability and a response are not guaranteed. You may request no further sharing, access, correction, or deletion through the contact below. Whether a particular transfer is a sale or sharing under a privacy law depends on the circumstances; a service request does not waive your applicable rights. We do not use submitted inquiries to train public generative-AI models.
5. Phone, SMS, and TCPA notice
If you provide a phone number and select the required contact checkbox, LocalUrgentPro and matched local providers may contact you about that request. Any use of automated dialing, prerecorded messages or texts is permitted only where you have provided any consent required by applicable law. Submitting a request or reading this notice alone is not a substitute for that consent. Consent is not a condition of buying any good or service. Message and data rates may apply. Message frequency varies. You may opt out of SMS by replying STOP and get help by replying HELP. Call opt-out: tell the caller or email us.
6. California privacy (CCPA/CPRA)
The availability and scope of statutory rights depend on the law applicable to the operator and processing. You may contact us with a privacy request regardless; we will explain any applicable limits. You do not need to provide identity documents or create an account to turn optional analytics off.
If you are a California resident, you may request: (1) to know categories and specific pieces of personal information we collected; (2) deletion; (3) correction; (4) to opt out of sale or sharing; (5) to limit use of sensitive personal information (we do not use SPI to infer characteristics); and (6) non-discrimination for exercising rights. We may share request details with independent providers for follow-up. Whether a transfer is a “sale” or “sharing” is determined by applicable law and the circumstances, not its everyday description. Requesting a service does not waive applicable rights to opt out; see Privacy choices or contact us. To exercise rights, email support@localurgentpro.com with “California privacy request” and enough detail to verify your identity. You may use an authorized agent with written permission. We will respond within the time required by applicable law and explain any applicable limits.
Categories collected in the last 12 months typically include identifiers (name, phone, ZIP, IP), customer records (job details), internet activity (page views), and inferences limited to routing (trade, urgency). Sources: you and your device. Business purposes: performing the match, security, and debugging.
7. Cookies and similar technologies
Basic pageview analytics run only after an explicit Accept all Cookies choice. Rejection, withdrawal, Global Privacy Control, missing or invalid preferences, and unavailable storage keep analytics off. Advertising, session recording, and form-interaction tracking are disabled. The planning tools do not send their entries to us or save them between visits.
The localurgentpro_privacy_v4 cookie and matching localStorage record remember your choice for 180 days. The cookie uses Secure, SameSite=Lax, and Path=/. Invalid, expired, conflicting, or unavailable storage never enables analytics. Older preferences without an analytics grant do not authorize analytics. See the Cookie Policy.
Use the permanent Cookie settings link to reopen settings or Withdraw consent to save a rejection. These controls do not erase submitted requests, essential operational logs, or information already received before withdrawal. See Privacy choices for data requests.
Pageview analytics after acceptance
We send only an approved public page address and the site name to our Rybbit analytics service. We do not send form entries, query strings, URL fragments, referrers or custom user IDs, and do not add analytics cookies or browser identifiers. The server receives ordinary IP and browser information and derives a daily changing identifier to group visits; IP addresses are not stored in analytics events. This is separate from hosting and security logs.
Rejection, withdrawal, Global Privacy Control or invalid preferences stop future analytics requests. A request already received cannot be retracted. If saving withdrawal fails, the current page stays denied and explains how to clear an older stored preference.
Do Not Track and Global Privacy Control
We do not interpret the older browser Do Not Track (DNT) signal as a separate consent choice. Optional pageview analytics still require explicit acceptance. Global Privacy Control (GPC) keeps optional analytics off, overriding a saved acceptance. These browser choices do not erase a service inquiry you already submitted; use the privacy contact for requests about those records.
8. Retention and security
We keep lead records as long as needed to complete matching, handle disputes, meet legal/accounting duties, and maintain consent logs. Retention depends on those purposes and applicable obligations; this notice does not promise a fixed deletion deadline for all inquiry records. We use reasonable administrative, technical, and physical safeguards. No method of transmission or storage is 100% secure.
Routine web access and error logs rotate daily, with 14 archived log files retained. Logs preserved for a specific abuse investigation or legal obligation may be kept for that purpose. Saved cookie preferences expire after 180 days as described above.
9. Your choices and rights
- Do not submit a form if you do not want to be contacted
- Request access, correction, or deletion by emailing us
- California residents: Do Not Sell or Share My Personal Information
- EEA/UK visitors: we do not target the EU as a primary market; if GDPR applies, lawful bases are consent and legitimate interests in routing a request you initiated. You may lodge a complaint with your supervisory authority.
10. Children
The Services are for adults seeking home services. We do not knowingly collect information from children under 13 (or under 16 where required). If you believe we have, contact us and we will delete it. These pages are not directed to children under 13 and are not intended as COPPA-covered child-directed content.
11. Accessibility
We aim to meet WCAG 2.2 Level AA for public pages. See our Accessibility Statement.
12. Changes
We may update this policy. The “Last updated” date will change. Material changes will be posted on this page.
13. Contact
Privacy requests: support@localurgentpro.com
Website: https://localurgentpro.com/